LEGAL · EFFECTIVE 12 AUGUST 2026

Refund and cancellation policy

This policy explains when an order can be cancelled and how approved refunds are returned.

Unpaid orders

You may cancel an unpaid order from the order centre. No payment, points, or fulfilment occurs.

Paid orders before procurement

Contact us promptly. If provider procurement has not started, we normally approve a full refund to the original payment method or restore the wallet balance and diamonds used.

After procurement or issuance

Because provider-issued credentials are personalised digital products, refunds are generally unavailable after procurement begins or a credential is issued, verified, or delivered. We will review requests involving non-delivery, material defects, duplicate payments, or rights that apply under mandatory law.

How refunds are applied

Card and supported wallet payments are returned through Stripe to the original payment method. Bank processing times vary. Amounts paid from Orionis balance or diamonds are restored to the same account. Points earned from a refunded order are reversed, and the VIP level may change.

Top-ups

Unused top-up balance may be submitted for review. Promotional diamonds awarded with the top-up are removed before any approved cash refund. Used top-ups, promotional diamonds, and points are not redeemable for cash except where required by law.

Requesting help

Email xingchigj@163.com with the order number and reason. Do not send a complete API key by email.